General questions

EMaC handles the administration of your vehicle’s Service Plan. We collect the Direct Debit instalments from your bank or building society that pay towards the upcoming servicing requirements of your vehicle.

If you’re thinking about cancelling, please call us – we would hate to lose you. We can talk you through the benefits and options of remaining a Service Plan customer, particularly if your needs or circumstances have changed.

If ultimately you do decide to cancel, we will help you to finalise the agreement quickly and efficiently. Refunds are calculated based on the money you have paid into the Service Plan account, less any services and/or management charges.

To see further details of our cancellations process please click here

If you have bought a new vehicle from the same dealer – or the same dealer group – then we will arrange for unused payments to be transferred from your old agreement to a new one. Simply contact your dealership and advise of your change and they will be more than happy to arrange for the transfer of your plan. Or call us with the details of your old and new vehicle and we will happily arrange the transfer for you.

If you decide to keep your vehicle for longer than your Plan Service Schedule then we are more than happy to arrange a quote to renew the plan. Just give us a call and we will talk you through your options.

No problem. Simply call us with your requirements. All details will be discussed with you and confirmation sent out to confirm the changes made.

This is dependent on the type of Service Plan you have purchased. Please see your contract for specific details of the inclusions of your Service Plan or contact your dealer for more information.

Your agreement is specific to your vehicle and the payments are tailored to meet the cost of servicing that vehicle. Of course, we are happy to help arrange an agreement for other vehicles in your household.

You can pay in full at the dealership or by contacting one of our Advisors who can arrange collection of payment through a secure Worldpay account. Cards accepted are:

JCB MasterCard Meastro Visa

Alternatively you can opt to pay for your Service Plan through a monthly Direct Debit payment scheme tailored to suit your vehicle servicing requirements. Ask your dealer for full terms and conditions.


  • EMaC Ltd, Crewe Business Park, Crewe, CW1 6GU
  • 0330 099 6826 - 0844 800 6826

Business hours

  • Monday-Friday: 8am to 6pm
  • Saturday: 9am to 1pm
  • Sunday: Closed
  • Closed on Bank Holidays