We have a temporary contract for approximately 1 year therefore, the ability to commit to a minimum 12 month contract is essential.
To provide administrative support to the Accounts department including purchase ledger, sales ledger and credit control, this consists of a variety of activities on a day to day basis as required by the business and to meet the objectives of the department.
Knowledge, Skills and ExperienceApply for this vacancy
Contract Hours - Full Time (40)
Remuneration/ Pay rate: £18k - £20k (dependent on experience)
Fantastic opportunity for a recent Graduate with an interest in IT or a Junior IT Support professional looking to develop a career in the IT industry. Strong IT and communication skills are a must. A keen customer focus and dedication to troubleshooting will be paramount. Excellent interpersonal skills and professionalism are essential.
You will be responsible for the support of our customer’s IT, telephony systems and applications. The role involves taking calls and e-mails from users, diagnosing the nature of their issue via questioning techniques, recording them within the call logging application and resolving them where possible at first point of contact. The role will include the chance to work on internal company projects and external customer projects from time to time.
Ideally you will have a background in IT and can demonstrate skills in the following areas:
In the Help Desk role you will have responsibility and Accountability as follows: -
In order to be successful in this role, you must have a good interest and sound knowledge of IT and possess good technical knowledge. Additionally you should fully operate Excel and be able to produce reports utilising the more complex functions associated with this.
You must be positive in your approach and demonstrate a good, 'can do' attitude. You must be able to demonstrate prioritising and managing a workload in a sometimes pressured environment.
Other key attributes: -
Full on-the-job training will be given to the right applicant and there are excellent opportunities to further your career in IT support within the company.
Please apply with a current CV and a narrative of your skills and experience that demonstrate your suitability for the role.Apply for this vacancy
EMaC Ltd is the UK’s leading Service Plan provider with a focus on innovation, speed and service. We provide the system, reporting and administration to 1000's of car dealerships across the UK & Europe to allow them to sell a Service Plan.
A full time permanent position has arisen for a Customer Service Advisor to join our busy Operations Team, at our Head Office in Crewe. This position will suit a highly motivated, positive and efficient person who can work within a fast moving team environment.
This role requires the individual to work as part of a team delivering a first class, professional customer service, using a range of communication methods to ensure that where possible customer enquiries are dealt with effectively and efficiently at the first point of contact, delivering excellent customer service standard at all times, in line with the company’s turnaround service level.
Experience of handling a high volume of customer service calls and general administrative duties is essential. The ideal candidate should be confident, have an excellent telephone manner, be able to work well under pressure individually and as part of a team. Attention to detail and computer skills are essential.
Skills and ExperienceApply for this vacancy