Accounts Assistant

We have a temporary contract for approximately 1 year therefore, the ability to commit to a minimum 12 month contract is essential.

Job summary:

To provide administrative support to the Accounts department including purchase ledger, sales ledger and credit control, this consists of a variety of activities on a day to day basis as required by the business and to meet the objectives of the department.

Main Responsibilities:

  • Generate bulk files and submit to the bank
  • Code up Bank Statements and reconcile to ledger
  • Credit Control - Chasing outstanding debts whilst maintaining good customer relations
  • Maintain accounting records and preparing management information as required
  • Send statements and copy invoices as requested.
  • Reconcile large customer accounts monthly
  • General Admin – Phone and Email
  • Reconcile Petty Cash and post to ledger
  • Assist in preparation of financial statements for monthly management and annual accounts
  • Update & maintain the companies fixed asset register, including acquisitions & disposals

Knowledge, Skills and Experience

  • AAT part qualified or equivalent
  • Must have previous accounts knowledge
  • Well organised and self-motivated
  • Good team player
  • Problem Solving
  • Administrative experience
  • Good communication skills and hold a polite confident professional manner at all times
  • Strong Excel skills
  • Fast learner, to fit in with the busy environment
  • High attention to detail
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1st Line IT Support Analyst (Graduate / Junior / Career Opp.)

Contract Type
Permanent
Contract Hours - Full Time (40)
Remuneration/ Pay rate: £18k - £20k (dependent on experience)

Fantastic opportunity for a recent Graduate with an interest in IT or a Junior IT Support professional looking to develop a career in the IT industry. Strong IT and communication skills are a must. A keen customer focus and dedication to troubleshooting will be paramount. Excellent interpersonal skills and professionalism are essential.
You will be responsible for the support of our customer’s IT, telephony systems and applications. The role involves taking calls and e-mails from users, diagnosing the nature of their issue via questioning techniques, recording them within the call logging application and resolving them where possible at first point of contact. The role will include the chance to work on internal company projects and external customer projects from time to time.

Ideally you will have a background in IT and can demonstrate skills in the following areas:

  • Windows PC's
  • Microsoft Office and Windows operating systems
  • Microsoft Office and Windows operating systems
  • Communications such as broadband, routers, firewalls and mobiles
  • Networking configuration
  • Providing remote support

In the Help Desk role you will have responsibility and Accountability as follows: -

Help Desk
  • Act as first line response for IT via phone calls
  • Monitor incoming Help Desk requests / emails
  • Resolve appropriate Help Desk requests
  • Obtain a precise description of the problem and the circumstances under which it occurs
  • Devising a resolution or possibly a workaround until a permanent solution is found
  • Seeking advice or assistance from colleagues
  • Direct Help Desk requests to appropriate IT team
  • Send out business communication and updates on IT incidents

Monitoring & Reporting
  • Perform daily system health checks
  • Run all necessary daily & weekly reports

Projects & Assignments
  • When required, run small projects (eg Auto Quote rollout)
  • When required, conduct technical assignments – Testing, DBA, Reporting, Infrastructure

You will work with and assist the following team members: -
  • Infrastructure Analysts
  • DBA
  • Development Team
  • Project Team
  • Reporting Team

In order to be successful in this role, you must have a good interest and sound knowledge of IT and possess good technical knowledge. Additionally you should fully operate Excel and be able to produce reports utilising the more complex functions associated with this.

You must be positive in your approach and demonstrate a good, 'can do' attitude. You must be able to demonstrate prioritising and managing a workload in a sometimes pressured environment.

Other key attributes: -

  • Willingness to learn
  • Attention to detail, logical and good at problem-solving
  • Ability to follow processes
  • Team player – conscientious and reliable
  • Have excellent communication skills, both written and verbal

Full on-the-job training will be given to the right applicant and there are excellent opportunities to further your career in IT support within the company.

Please apply with a current CV and a narrative of your skills and experience that demonstrate your suitability for the role.

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Customer Service Adviser

EMaC Ltd is the UK’s leading Service Plan provider with a focus on innovation, speed and service. We provide the system, reporting and administration to 1000's of car dealerships across the UK & Europe to allow them to sell a Service Plan.

A full time permanent position has arisen for a Customer Service Advisor to join our busy Operations Team, at our Head Office in Crewe. This position will suit a highly motivated, positive and efficient person who can work within a fast moving team environment.

This role requires the individual to work as part of a team delivering a first class, professional customer service, using a range of communication methods to ensure that where possible customer enquiries are dealt with effectively and efficiently at the first point of contact, delivering excellent customer service standard at all times, in line with the company’s turnaround service level.

Experience of handling a high volume of customer service calls and general administrative duties is essential. The ideal candidate should be confident, have an excellent telephone manner, be able to work well under pressure individually and as part of a team. Attention to detail and computer skills are essential.

Key responsibilities

  • Answering all calls from customers and dealerships, regarding their EMaC Ltd Service Plan accounts
  • Dealing with Direct Debit enquiries, printing of customer documents, and general upkeep of our customer accounts covering all aspects of administration ensuring that queries are resolved efficiently
  • Tracking customer enquiries and responding on behalf of various departments
  • Ensure that the status and image of the Company both internally and externally is maintained at all times
  • Providing excellent customer service in line with our departmental standards, procedures and guidelines
  • Providing comprehensive service to customers advising on services available, Building effective relationships with customers both internally and externally
  • Dealing appropriately with customer queries received via the telephone, e-mail and post/return providing written responses to confirm the outcome/action

Skills and Experience

  • Ability to deal with customers on an external level
  • Liaising with internal departments
  • Ability to work well and remain calm with a professional approach under pressure, producing a high standard of work
  • Confident on approach
  • Administrative experience
  • Well organised and self-motivated
  • Candidates must have good communication skills and hold a polite confident professional telephone manner at all times
  • General PC skills
  • Fast learner, to fit in with the busy office environment
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