Temporary Assignment (1 month contract)

Job summary:

Would you like an excellent opportunity to gain valuable work experience skills working on a specialised contract? During the next month EMaC will be completing a retention project and would like your help, if you have a background in Administration. Have an aptitude to ensure that all work is completed to the highest standard possible and love working as part of an enthusiastic, dedicated team then please apply.

You will be required to work 40 hours a week for a one month period only. The role will be fully trained and the pace of work will be of a consistent nature. So if you have a keen eye for detail, and are a quick learner then why not apply.

Hourly rate of pay will be £7.93.

Please submit you C.V to hr@emac.ltd.uk

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Helpdesk Analyst

Job summary:

The role reports to the Service Delivery Manager and its purpose is split between running the IT help desk and assisting with Projects & Assignments.

In the Help Desk role you will have responsibility and accountability as follows: -

  • Act as first line response for IT via phone calls
  • Monitor incoming Help Desk requests / emails
  • Resolve appropriate Help Desk requests
  • Obtain a precise description of the problem and the circumstances under which it occurs, devising a resolution or possibly a workaround until a permanent solution is found seeking advice or assistance from colleagues
  • Direct Help Desk requests to appropriate IT team
  • Send out business communication and updates on IT incidents
  • Perform daily system health checks
  • Run all necessary daily & weekly reports

The other element of this role is to assist with Projects & Assignments

  • When required, run small projects (eg Auto Quote rollout)
  • When required, conduct technical assignments – Testing, DBA, Reporting, Infrastructure

You will work with and assist the following team members: -

  • Infrastructure Analysts
  • DBA
  • Development Team
  • Project Team
  • Reporting Team

In order to be successful in this role, you must have a good interest and sound knowledge of IT and possess good technical knowledge. Additionally you should fully operate Excel and be able to produce reports utilising the more complex functions associated with this. You must be positive in your approach and demonstrate a good, 'can do' attitude. You must be able to demonstrate prioritising and managing a workload in a sometimes pressured environment.

Other key attributes: -

  • Willingness to learn
  • Attention to detail, logical and good at problem-solving
  • Ability to follow processes
  • Team player – conscientious and reliable
  • Have excellent communication skills, both written and verbal

Please apply in writing with full up-to date CV, clearly outlining within your written application what key attributes you can bring to the role and what experience of these that you have. This should be e-mailed to hr@emac.ltd.uk

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