Outbound Sales Agent


Job summary:

EMaC are the largest and market leading Service Plan provider in the UK and we are looking to recruit a dynamic, target driven individual to join our expending call centre team in a sales environment. The agent will be responsible for ensuring the delivery of first class service by using a range of communication and closing skills to ensure that sales targets are met on weekly and a monthly basis working with both car dealerships and customers”.

Hours: 08.00am – 7.00pm shift pattern (40 hrs per week – 1 hr lunch) – will require some flexibility. The role requires working 2 weeks of early and 2 weeks of late shifts, with 1 in 4 Saturdays (9am – 1pm shift)
Salary: £18,000 high OTE £21,000

Main Responsibilities:

  • Ensure all daily / weekly / monthly targets are met
  • To ensure all information regarding a sales is delivered to the customer
  • Ensure all day to day task are competed efficiently and with a professional manner
  • Monitor and provide support to customers
  • Communicate to customers regularly with responses to enquiries /queries
  • Providing excellent communication and sales skills in line with our department standards, procedures and guidelines
  • Providing comprehensive service to customers
  • Building effective and long lasting relationships with customers / employees both internally and externally.
  • Dealing appropriately with customers enquiries received via the telephone, post and email
  • Ensure maintenance and updating customers records is complete accurately and in accordance with data protection requirements
  • To undertake general administrative duties as and when required
  • Working as part of a team to achieve the group targets and the departments standards

Knowledge, Skills and Experience:

  • Fast thinking and ability to close sales
  • Ability to deal with customer/dealer queries
  • Excellent communication skills
  • Problem solving
  • Liaising with internal departments
  • The ability to work well & remain calm with a professional approach under pressure, producing a high standard of work
  • Confident on approach
  • Well organised and self-motivated
  • Hold a polite, confident and professional manner at all times
  • Good PC Skills
  • Fast learner, to fit in with the busy office environment.
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Senior Data Analyst

Hours: 40 hours per week
Location: EMaC Head Office, Crewe
Reporting to: Senior Data Analyst
Salary: D.O.E between £20-,000 - £24,000 per annum
Probationary period - 6 months

Role Purpose :

To lead a team managing one of EMaC’s core functions, delivering a first class, professional service, using a range of analyst and communication methods to ensure that manufacturer and pricing data is formatted and to accompany internal systems. Delivering excellent customer service standard at all times, in line with the company’s turnaround service level.
The role includes the collation of Service, Maintenance and Repair (SMR) information for vehicle manufacturers.
Ensure accuracy and transparency through analysis, reporting and process optimisation.

Responsibilities and Duties :

  • Production and formatting of all manufacturers SMR
  • Data quality and review of all SMR
  • Organisation of management of data frequency including reporting of issues
  • Investigation into historic reporting issues
  • Act as primary contact for internal SMR queries
  • Act of primary contact for manufacturer queries
  • Liaise with dealer support for the distribution and uptake of the SMR
  • Produce statistical reports for OEMs on request.
  • Analyse sales trends to forecast future sales figures
  • Provide training and on-going support to junior analysts
  • Develop and refine processes within the data team.
  • Ensure the most up to date and correct data is available.
  • Check quality and accuracy of work produced by the team.
  • Work with internal staff to create bespoke solutions that fall outside of the OEM recommendations.
  • Act as primary contact for internal and external pricing queries.

Qualifications & Training

Personal Qualities :

  • Proven track record in an analytical role
  • Demonstrate ability to lead a team
  • Advanced Excel and numeracy skills
  • Have experience in working with large data sets with an eye for patterns, trends and anomalies.
  • Knowledge of automotive industry advantageous
  • Excellent verbal and written communication skills
  • Ability to work under pressure and under tight deadlines
  • Organised and Motivated
  • VBA and Macro skillsets desirable
  • Ability to engage, influence and challenge stakeholders at all levels internally and externally.

Work Environment:

You may be expected to undertake work away from your designated place of work as part of your routine duties, or in support of projects. You will be required to provide, on a rota basis, support outside of normal working hours. You may, from time-to-time, be required to stay away from home.

Responsibility for planning : Effective planning of own work load ensuring structure to the working day to achieve all objectives given making use of the resources available and highlighting resources required within other operational areas or own area in order to achieve those objectives.

Responsibility for problem solving : Responsible for identifying and creating action plans/resolutions for problems identified.

Limits of authority : To raise any quality, operational or customer issues with the relevant department and/or directors.

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Junior Data Analyst

Hours: 40 hours per week
Location: EMaC Head Office, Crewe
Reporting to: Senior Data Analyst
Pay: £17,000 per annum up to £18k following successful training
Probationary period - 6 months

Role Purpose :

To work as part of a team supporting one of EMaC’s core functions to deliver a first class, professional service, using a range of analyst and communication methods to ensure that manufacturer and pricing data is formatted and to accompany internal systems. Delivering excellent customer service standard at all times, in line with the company’s turnaround service level.
The role includes the collation of Service, Maintenance and Repair (SMR) information for vehicle manufacturers.
Ensure accuracy and transparency through analysis, reporting and process optimisation.

Responsibilities and Duties :

  • Production and formatting of all manufacturers SMR
  • Data quality and review of all SMR
  • Act as secondary contact for internal SMR queries
  • Act of secondary contact for manufacturer queries
  • Liaise with dealer support for the distribution and uptake of the SMR
  • Provide support to senior analyst
  • Ensure the most up to date and correct data is available.
  • Check quality and accuracy of work produced by the team.
  • Support the creation of bespoke solutions that fall outside of the OEM recommendations.
  • Act as secondary contact for internal and external pricing queries.

Qualifications & Training

Personal Qualities :

  • Demonstrate ability to work in a team
  • Intermediate Excel and numeracy skills
  • Have experience in working with large data sets
  • Knowledge of automotive industry advantageous
  • Excellent verbal and written communication skills
  • Ability to work under pressure and under tight deadlines
  • Organised and Motivated

Work Environment:

You may be expected to undertake work away from your designated place of work as part of your routine duties, or in support of projects. You will be required to provide, on a rota basis, support outside of normal working hours. You may, from time-to-time, be required to stay away from home.

All employees are expected to carry out any reasonable instruction given by their senior manager, in line with business requirements.

Responsibility for planning : Effective planning of own work load ensuring structure to the working day to achieve all objectives given making use of the resources available and highlighting resources required within other operational areas or own area in order to achieve those objectives.

Responsibility for problem solving : Responsible for identifying and creating action plans/resolutions for problems identified.

Limits of authority : To raise any quality, operational or customer issues with the relevant department and/or directors.

Apply for this vacancy