EMaC launched Service Plans in 2004, and nobody knows them better than us. It is a reputation helped by the fact that Service Plans are our sole focus. Little wonder that more dealers trust EMaC to manage their customers’ Service Plan needs than anyone else. We have the resources and expertise to help, all based in our UK support centre.

EMaC has grown impressively in the last ten years. What has never changed is our commitment to customer service. Everything we do is personal; every customer is valued. And we always do our very best to help – it’s an old-fashioned, values-led approach of which we are very proud.

Whenever you need help, you can be assured that you can speak to a team of well-trained, committed people, based at our headquarters in Crewe. Our success is based on investment in great technology, but most importantly on great people. Our growth relies upon our capacity to deliver an efficient and effective service, and you can trust us to help you.

  • From humble beginnings in a basement office in Bolton, EMaC grew rapidly.
  • Sometimes growth was so rapid, we quickly needed additional office space!
  • EMaC now operates from a modern, vibrant office in Crewe, Cheshire.
  • EMaC House is the heart of our customer service and dealer support operations.
  • Our fresh brand reflects our positive thinking and friendly, customer-focused attitude.

Excellence in customer service

Great products and technology are at the heart of the EMaC philosophy. However, it is in service that the business truly excels. Customers and dealers can access well-trained enthusiastic experts who can help to solve that problem and go that extra step to meet the needs of every customer.

We believe this personal contact makes all the difference.

EMaC are delighted to champion great service in the motor industry and for the last four years has sponsored the AM Customer Service Award; encouraging dealers to be the very best they can be in meeting the needs of every customer.

Very pleasantly, those same dealers have also recognised the contribution made by EMaC, voting the business the top industry Service Plan provider since 2011.

Our teams

Here at EMaC, our people are here to help you

Since they are our primary “point of difference”, we thought you should know a little more about those people that make up “Team EMaC”.

In total, nearly one hundred people make up our business. Most are based in our Crewe headquarters, with the remainder spread across the UK supporting the many dealers with whom we work. What they all have in common is an absolute commitment to helping our customers and maintaining our expertise in Service Plans. Above anything else, this focus has been central to our sustained success.

We also pride ourselves in getting the right balance of expertise in place to help our two customer bases – the people whose vehicles are covered by our Service Plans, and the dealers who arrange and complete the servicing.

Every day, we receive over three thousand customer enquiries. By telephone and email, we field questions from owners across the country, giving them the help they need from people trained to know Service Plans inside-out.

By contacting EMaC, you know that our experts are on hand to help liaise with your dealer if required – leaving you to get on with your day.

Dealers are keen to enhance their customer retention aftersales activity and to offer a first-class customer experience. Service Plans work to support both of these aims. With so many competing pressures in a busy showroom, EMaC provides a valued support service that can help to lighten the load.

Whether it is a customer, technical or marketing enquiry, a request for additional training or help and guidance to resolve a problem, our Dealer Support team is on hand. From long-standing partners to new dealers who have just joined our programme, all customers are always assured of a helping hand.

Behind the scenes are many additional dedicated experts. These key “back office” team members are continually developing and supporting our industry-leading IT, providing HR and accounts facilities, developing our next level of products and ensuring we run a robust, highly compliant and environmentally-friendly business.

Whilst you may never come into contact with them directly, their contribution to your Service Plan is invaluable. They ensure a quality product that we hope, like your vehicle, never lets you down.